Appointments

All GP appointments must be made via the telephone or Ask My GP.

The easiest and fastest way to get any kind of help is Ask my GP.

• Available 24/7 - we respond in working hours 8:00am to 4pm Monday to Friday.
• We can usually get back to you within a couple of hours, and will arrange a face to face appointment for you the same day if needed.

Click here for more information

If you have an urgent medical need for a doctor's appointment (that does not require 999 assistance), then please call 01639 509050 and press option 1 from our telephone menu after hearing the various options to come through to our emergency line. 

Patients needing urgent appointments (including patients under 16 years of age) will be offered an appointment that day.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use the Ask my GP online form via the link above
• phone us on 01639 509050, Monday to Friday between 8.30am and 10.30am for a morning appointment and between 1.30pm and 3pm for an afternoon appointment.
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use the NHS Wales App to book a screening test or vaccination 

Please note, The appointment line is closed once we reach our safe working capacity for that session, so there may be occasions when the appointment line availability is curtailed.

There are a limited number of afternoon appointments (specifically for medical examinations, i.e Fostering or HGV) that can be booked a few days in advance at the Glynneath Surgery only.

Our main entrance doors are locked at 6pm, but the reception team staff are still on site until 6:30pm to answer telephone calls and allow access. If you attend after 6pm please use the intercom (on wall near entrance doors), so we can allow you access via the staff entrance.

Click here for appointment times & practitioner availability

GMS Access Standards

Please click on the icon below to view the GMS Access Standards guidance that The Vale Of Neath Practice adheres to follow:

GMS Access Standards 

The Vale Of Neath Practice can now offer our patients the option of attending your consultation online via a secure video call.

Video calling is as convenient as a telephone call, with the added value of face-to-face communication.

Click on the PDF leaflets below to access further information on the access requirements, user guides etc...

Video Consulting Patient Information - English

Video Consulting Patient Information - Welsh

Video Consulting Patient User Guide - English

Video Consulting Patient User Guide - Welsh

Important Note: only patients with a confirmed video consulting appointment should enter the "virtual waiting room" approximtely 5 minutes before their designated appointment time.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 01639 509050, Monday to Friday from 8am 
• reply CANCEL to your appointment reminder text message

Out-of-Hours Emergencies –111

Please note that this service is for problems that cannot wait until the morning. It is available from 6:30pm to 8am Monday to Friday and at weekends and bank holidays. The Abertawe Bro Morgannwg University Health Board is responsible for the delivery of this service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits are only made to patients who are genuinely housebound or those patients whose condition would significantly deteriorate if they travelled to the surgery (in which case the patient should consider calling 999)

Please note lack of transport is not a reason for a home visit.

Home visits are generally not made to children

If you need a home visit, please telephone before 11am and speak to a receptionist. Please give an indication of the illness to the receptionist. Your request will then be triaged by the on call doctor who will decide the most appropriate place and time for the patient to be assessed.

Please remember that a doctor can see at least five patients at the surgery in the time it takes to do one visit.

Note: The Practice's Home Visit policy is available on request.