Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
All appointments must be made either through the receptionist, or My Health Online.
To see a doctor, please call between 08.30 and 10.30 for a morning appointment and between 13.30 and 16.00 for an afternoon appointment.
There are a limited number of afternoon appointments (specifically for medical examinations, i.e Fostering or HGV) that can be booked a few days in advance at the Glynneath Surgery only.
Note: If you have an appointment with a clinician outside these times, access is via the main entrance doors which may be locked. Please ring the intercom bell at the Main Entrance in Glynneath.
All routine doctors appointments are ten minutes. Clinic appointments may be longer.
Note: the Practice is closed for Protected Time for Learning (PT4L) on the second Wednesday in January, March, May, June, September and November.
If you have an urgent medical need for a Doctor's Appointment (that does not require 999 assistance), then please press option 1 from our telephone menu after hearing the various options to come through to our emergency line.
Home visits are only made to patients who are genuinely housebound or those patients whose condition would significantly deteriorate if they travelled to the surgery (in which case the patient should consider calling 999)
Please note lack of transport is not a reason for a home visit.
Home visits are generally not made to children
If you need a home visit, please telephone before 11:00am and speak to a receptionist. Please give an indication of the illness to the receptionist. Your request will then be triaged by the on call doctor who will decide the most appropriate place and time for the patient to be assessed.
Please remember that a doctor can see at least five patients at the surgery in the time it takes to do one visit.
Note: The Practice's Home Visit policy is available on request.
Please telephone for X-ray , pathology and other test results , but do so between 14.30 and 16.30. All results are pre-assessed by the doctors.
The receptionist will confirm the arrival of results to patients, and indicate if there is a need to speak to the doctor or nurse.
All specimens to be handed in at reception and to be labelled with full name, address & date of birth.
Often patients consult for a sick note when one is not necessary. There are strict guidelines that Doctors have to follow when issuing sick notes.
You DO NOT need to see the Doctor for an illness lasting less than 7 days.
From the 6th of April 2010, medical certification (sick notes) have changed to "fit notes"The new "fit notes" contain sections to be filled out by the doctor on how people who are on sick leave can return to work earlierFor more information please see www.dwp.gov.uk/fitnote/
If you provide any family member over the age of 16 with General Medical Assistance, such as:
Then you must complete and return one of our General Medical Consent Forms, which can be found below:
General Medical Consent Form
This consent can be easily removed if a patient no longer requires assistance at any time in the future.
Please do not be offended if our staff refuse to disclose any personal medical information, where there is no documented consent in place.
Thank you for your cooperation.
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