Appointments

All GP appointments must be made via the telephone or Ask My GP.

To see a doctor, please call between 08.30 and 10.30 for a morning appointment and between 13.30 and 15.00 for an afternoon appointment.

The appointment line is closed once we reach our safe working capacity for that session, so there may be occasions when the appointment line availability is curtailed.

There are a limited number of afternoon appointments (specifically for medical examinations, i.e Fostering or HGV) that can be booked a few days in advance at the Glynneath Surgery only.

Please Note: Our main entrance doors are locked at 6:00pm, but the reception team staff are still on site until 6:30pm to answer telephone calls and allow access. If you attend after 6:00pm please use the intercom (on wall near entrance doors), so we can allow you access via the staff entrance. Thank You.

All routine doctors appointments are ten minutes. Clinic appointments may be longer.

Note: the Practice is closed for Protected Learning Time Sessions (PLTS) on a select number of dates throughout each calendar year.

Urgent Medical Appointment

If you have an urgent medical need for a Doctor's Appointment (that does not require 999 assistance), then please press option 1 from our telephone menu after hearing the various options to come through to our emergency line.

Patients needing urgent appointments (including patients under 16 years of age) will be offered an appointment that day.

GMS Access Standards

Please click on the icon below to view the GMS Access Standards guidance that The Vale Of Neath Practice adheres to follow:

GMS Access Standards

Glynneath Appointment Times

	Doctors		Practice Nurses
Monday - Friday	9.00am – 10.50am	2.30pm – 4.20pm	9.00am – 10.40am	2.00pm – 4.30pm

Practitioner Availability Table

	Monday		Tuesday		Wednesday		Thursday		Friday
Practitioner	am	pm	am	pm	am	pm	am	pm	am	pm
Dr Burrow	No	No	No	No	Yes	Yes	Yes	Yes	No	No
Dr Harrowing	Yes	Yes	No	No	No	No	Yes	Yes	Yes	Yes
Dr Hepburn	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
Dr Gripper	Yes	Yes	No	No	Yes	Yes	No	No	Yes	Yes
Dr Ike	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes
Dr Vincent	Yes	Yes	No	No	No	No	Yes	Yes	Yes	Yes
Dr Montano	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No
Dr Hughes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Julie Kemp	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No

Please Note: our seven GP Partners share Friday afternoon on call sessions between them, as such each GP Partner (that does not normally work Friday's) will work on the Friday and have an alternative day off in the week when it is their designated week.

Click for help online with Ask my GP

The easiest and fastest way to get any kind of help is Ask my GP. It saves us time too, so please help us to help you.

Available 24/7 - we respond in working hours 8:00am to 4pm Monday to Friday.
We can usually get back to you within a couple of hours, and will arrange a face to face appointment for you the same day if needed.
All our registered patients are welcome to register, parents and carers on behalf of patients too.
You can name a GP if you wish (so long as they are working today).
You may prefer a message, telephone call, video consultation or face to face response.
You can sign up now with no paperwork.

Patient Guide On Registering For Ask My GP

NHS Wales Video Consulting Service

The Vale Of Neath Practice can now offer our patients the option of attending your consultation online via a secure video call.

Video calling is as convenient as a telephone call, with the added value of face-to-face communication.

Click on the PDF leaflets below to access further information on the access requirements, user guides etc...

Video Consulting Patient Information - English

Video Consulting Patient Information - Welsh

Video Consulting Patient User Guide - English

Video Consulting Patient User Guide - Welsh

Important Note: only patients with a confirmed video consulting appointment should enter the "virtual waiting room" approximtely 5 minutes before their designated appointment time.

Home Visits

Doctor's bag

Home visits are only made to patients who are genuinely housebound or those patients whose condition would significantly deteriorate if they travelled to the surgery (in which case the patient should consider calling 999)

Please note lack of transport is not a reason for a home visit.

Home visits are generally not made to children

If you need a home visit, please telephone before 11:00am and speak to a receptionist. Please give an indication of the illness to the receptionist. Your request will then be triaged by the on call doctor who will decide the most appropriate place and time for the patient to be assessed.

Please remember that a doctor can see at least five patients at the surgery in the time it takes to do one visit.

Note: The Practice's Home Visit policy is available on request.

Tests & Results

Please telephone for X-ray , pathology and other test results , but do so between 14.30 and 16.30. All results are pre-assessed by the doctors.

The receptionist will confirm the arrival of results to patients, and indicate if there is a need to speak to the doctor or nurse.

Specimens

All specimens to be handed in at reception and to be labelled with full name, address & date of birth.

Fit Notes

Often patients consult for a sick note when one is not necessary. There are strict guidelines that Doctors have to follow when issuing sick notes.

You DO NOT need to see the Doctor for an illness lasting less than 7 days.

From the 6th of April 2010, medical certification (sick notes) have changed to "fit notes"
The new "fit notes" contain sections to be filled out by the doctor on how people who are on sick leave can return to work earlier
For more information please see www.dwp.gov.uk/fitnote/

Duration of Illness:	Details:
Less Than 3 days	Your employer should not require a sick note
Between 3 and 7 days	You should hand in a "self certificate" (SC1). You do not need to see the Doctor for this.
More than 7 days	You will need a new "Med 3" certificate. You must see the Doctor to get one. It is ONLY at 7 days that you need a Doctors note.
I've been ill for more than 7 days but saw a different Doctor (e.g. while away, or in A&E);	You should see the Doctor for a new "Med 3" certificate. The Doctor MUST be in receipt of written evidence that you saw another Doctor.

Consent Form

If you provide any family member over the age of 16 with General Medical Assistance, such as:

Booking Appointments
Prescription Queries
Obtaining Test Results

Then you must complete and return one of our General Medical Consent Forms, which can be found below:

General Medical Consent Form

This consent can be easily removed if a patient no longer requires assistance at any time in the future.

Please do not be offended if our staff refuse to disclose any personal medical information, where there is no documented consent in place.

Thank you for your cooperation.

Access To Other Community Services

Quick Links

Appointments

Urgent Medical Appointment

GMS Access Standards

Click for help online with Ask my GP

NHS Wales Video Consulting Service

Important Note: only patients with a confirmed video consulting appointment should enter the "virtual waiting room" approximtely 5 minutes before their designated appointment time.

Home Visits

Tests & Results

Specimens

Fit Notes

Consent Form

Access To Other Community Services

Please view our interactive leaflets below, click on the menu option within the header blocks to zoom in or view "full screen".

Easy Read With Larger Text

Further Information

Your Health